DELIVERY & RETURNS
UK delivery and worldwide is FREE of charge and we deliver to your door as fast as we can. If your purchase is in our local warehouse then your order will be delivered to your door within 5 days of purchase. We will arrange a convenient delivery time with you.
If the goods are not stocked locally then your order will take approximately 2-3 business days to process and delivery will be within 2-3 weeks after dispatch.
Ted Bears are not responsible for any import duty / customs taxes etc that may incur.
It is the customers responsibility to review their shipping address and information for accuracy
before making the purchase.
All our goods are delivered to your door FREE of charge. There are no hidden costs, so the price you see on our online shop is the price that you will pay for your Ted Bears purchase.
Our return policy is simple. We believe that you will be very satified with your purchase, but in the unlikely case you are dissatisfied with a product then we will be happy to exchange it for another product of the same value or simply return it to us and we will happily refund you.
Goods should be returned at customers own expense and in the condition they were purchased.
Returns and refunds will be issued only within 14 days of customer delivery date.
We reassure our customers that you can buy with confidence.
Due to the current situation with COVID-19 the shipping times can be sometimes be longer than stated.
Worldwide customs clearance is currently experiencing delays in some areas.